Mass IT outage: here's a list of companies and operations affected (2024)

A mass IT outage has hit flights, banks, retailers, and media outlets around the world.

Microsoft also acknowledged the issue in an X update early Friday, writing, "Our services are still seeing continuous improvements while we continue to take mitigation actions."

Here are some of the companies and operations affected.

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Airlines

Numerous airlines grounded flights early Friday morning, including the big three US carriers: United Airlines, Delta Air Lines, and American Airlines. In statements, they all cited technology issues.

Delta and American had both canceled their ground stops by 7 a.m. ET.

A United spokesperson told Business Insider that it was holding all aircraft at their departure airports while it works to restore systems. "Flights already airborne are continuing to their destinations," they added.

American has blamed the issues on CrowdStrike, saying they were because of a "technical issue with Crowdstrike that is impacting multiple carriers," according to BBC News.

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The budget airlines Frontier, Allegiant, and Spirit also issued ground stops which were later canceled.

Frontier's was issued on Thursday night. "Flight operations are currently being impacted by a major Microsoft technical outage," it said in a statement.

Spirit said it was unable to rebook affected customers because of the outage.

Disruption also extended to Europe. The continent's largest airline, Ryanair, advised passengers to arrive early as the outage caused "disruption across the network."

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KLM also said it had to "largely suspend operations" as the outage made "flight handling impossible."

British Airways, Wizz Air, Turkish Airlines, Eurowings, Lufthansa, and Qantas were also among those who said they were affected.

911 lines

According to a Facebook post from Alaska State Troopers, emergency lines in the state are also affected.

The post said: "Due to a nationwide technology-related outage, many 911 and non-emergency call centers are not working correctly across the State of Alaska."

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"We appreciate your patience and will update you when we know more," the statement added.

Airports

The major UK airports Heathrow, Gatwick, and Luton have reported issues, with some warning of delays and disruption.

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An X post from Gatwick Express, a train service for the airport, said the company was unable to access driver diagrams at certain locations, "leading to potential short-notice cancelations, particularly on the Thameslink and Great Northern networks."

A spokesperson for Belfast International Airport confirmed to BI that whiteboards were being used to handwrite flight information before systems were later restored. Whiteboards were also used at Singapore Changi Airport.

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Hospitals and doctors' surgeries

Several hospitals and doctors' practices appear to have been affected by the outage.

In the UK, the NHS' EMIS system, which doctors use to book appointments, view patient notes, order prescriptions, and make referrals, appears to be having issues.

A spokesperson for the NHS told BI in a statement: "The NHS is aware of a global IT outage and an issue with EMIS, an appointment and patient record system, which is causing disruption in the majority of GP practices."

They said that long-standing measures were in place to manage disruption and that there was no known impact on 999 or emergency services, so people should use these services as normal.

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"Patients should attend appointments unless told otherwise and only contact their GP if it's urgent, and otherwise please use 111 online or call 111," they added.

Two German hospitals canceled elective operations scheduled for Friday, Reuters reported.

NYCT Subway

Commuters in New York City and DC may also face delays Friday morning.

In an X post, the NYCT subway said: "Train arrival information is unavailable for A/B/C/D/E/F/G/J/M/N/Q/R/Z/Rockaway Park Shuttle/Franklin Av Shuttle due to a worldwide technical outage. Train service is unaffected."

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The post said the tech outage also impacted Subway officials' ability to see train locations.

Broadcasters

Sky News also appears to have been hit by the outage. The UK news channel has been showing archive footage and briefly displaying an error message.

The news site appears to be up and running at the time of writing.

London Stock Exchange

The London Stock Exchange's website was also experiencing issues.

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"RNS news service is currently experiencing a third-party global technical issue, preventing news from being published on www.londonstockexchange.com," the company said in a statement.

"Technical teams are working to restore the service. Other services across the group, including London Stock Exchange, continue to operate as normal," it continued.

Retailers and fast-food giants

Bloomberg reported that McDonald's Japan suspended about a third of its stores in the country on Friday. The issue was with the stores' cash registers, the report said.

The grocery-store chain Woolworths told BI that some stores had "been impacted as a result of the global IT issue." All but six stores were open for business, but some had fewer functioning checkouts.

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Delivery delays

FedEx and UPS are warning of delivery delays because of the outage.

In a statement on the company's website, FedEx said it was experiencing "substantial disruptions throughout our networks due to a global IT outage experienced by a third-party software vendor." The company said parcels due to be delivered on Friday might face delays.

A UPS spokesperson told BI that it continues to operate effectively but there may be some service delays due to third-party outage "impacting some UPS computer systems in the U.S. and Europe."

Some US state driver services are down

Drivers in some states are unable to access services because of the outage.

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Georgia's Department of Driver Services posted on X that "due to the global Microsoft/Crowdstrike outage, DDS services are unavailable at this time."

Tennessee's Department of Safety and Homeland Security said some Driver Services Centers may not be able to process transactions, according to a post on X.

North Carolina's Department of Motor Vehicles driver license and plate agencies are also impacted and unable to assist customers, according to a CNN report.

Hotels

Bloomberg reported that at the Ocean Park Marriott in Hong Kong, staff were using pen and paper to check guests in and said the outage was affecting their systems globally.

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Marriott International later told CNN in a statement that "certain hotel systems" have been affected.

"We are actively working with our vendors to resolve issues that have impacted certain hotel systems," the company said in a statement to the publication. "We apologize for any inconvenience that guests may experience."

Mass IT outage: here's a list of companies and operations affected (2024)

FAQs

What business is affected by Microsoft outage? ›

The global outage due to a technical issue around Microsoft's applications and services has largely affected businesses and institutions in different countries. Flight operations, banks, retailers and IT firms were at the receiving end of this IT outage, that has left people in panic.

Who was affected by the CrowdStrike outage? ›

The 8.5 million Windows devices that Microsoft estimated as affected by the CrowdStrike update error represented less than 1% of Windows devices. So why was the outage so widespread?

What caused the Microsoft outage today? ›

Microsoft has now confirmed that the massive outage affecting its services was triggered by a DDoS attack.

What caused CrowdStrike failure? ›

On July 24, CrowdStrike reported on the testing process lapses that led to the flawed update being pushed out to customer systems. In its post-mortem, the company blamed a hole in its testing software that caused its Content Validator tool to miss a flaw in the defective Channel File 291 content update.

What did the global outage affect? ›

The outage appeared to affect almost every major business sector in one way or another. Airports and flights across the world were severely delayed or canceled altogether, as the computers on which these services rely were disrupted by the issue.

When was the CrowdStrike issue? ›

What Happened? On Friday, July 19, 2024 at 04:09 UTC, as part of regular operations, CrowdStrike released a content configuration update for the Windows sensor to gather telemetry on possible novel threat techniques.

What big companies use CrowdStrike? ›

Customers of Crowdstrike
CustomersEmployee RangeCountry
Amazon Web Services10,000+United States
Home Depot, Inc.10,000+United States
OSI Group LLC10,000+United States
iQor10,000+United States
6 more rows

How many computers are affected by CrowdStrike? ›

CrowdStrike outage impacted more devices than initially reported. One day, after the CrowdStrike outage, Microsoft reported that 8.5 million Windows machines were affected by the error in the cybersecurity company's software update.

Why is CrowdStrike falling? ›

Shares of cybersecurity company CrowdStrike (CRWD -1.81%) continue to drop on Tuesday after its major software update problem of more than a week ago. The stock was already down more than 30% from recent highs, and investors might have thought that the worst was over once the problem had been corrected.

What caused the Azure outage? ›

NEW YORK (AP) — A global Microsoft Azure outage that impacted a range of services for consumers Tuesday — from reports of stalling Outlook emails to trouble ordering on Starbucks' mobile app — was triggered by a distributed denial of service cyberattack, according to the tech giant.

Is there a problem with Microsoft today? ›

Everything is up and running.

Why did Microsoft Office stopped working? ›

There could be several reasons why Microsoft Office is not opening on your computer. Some common reasons include software conflicts, outdated software, or corrupted files. Here are a few troubleshooting steps you can try: Restart your computer: Sometimes, simply restarting your computer can resolve the issue.

Who owns CrowdStrike? ›

The ownership structure of CrowdStrike Holdings (CRWD) stock is a mix of institutional, retail and individual investors. Approximately 45.23% of the company's stock is owned by Institutional Investors, 2.19% is owned by Insiders and 52.58% is owned by Public Companies and Individual Investors.

Is CrowdStrike a malware? ›

CrowdStrike Falcon® MalQuery is an advanced, cloud-native malware research tool that enables security professionals and researchers to quickly search a massive dataset of malware samples, validating potential risks and stay ahead of would-be attackers.

How much did the CrowdStrike outage cost? ›

The massive CrowdStrike outage that affected millions of Microsoft devices is predicted to cost U.S. Fortune 500 companies $5.4 billion in total direct financial loss, with an average loss of $44 million per Fortune 500 company, according to new data from cloud monitoring and insurance firm Parametrix.

What problems are Microsoft facing? ›

It is facing several trends and challenges including increased competition, increasing speed of business, rising client expectations, digital delivery of services, and the need to adapt to rapidly changing technological advances.

Is there any Microsoft outage today? ›

Everything is up and running. Everything is up and running.

Is the Microsoft store for business shutting down? ›

Microsoft Store for Business and Microsoft Store for Education will be retired on March 31, 2023. Customers may continue to use the current capabilities for free apps until that time. There will be no support for Microsoft Store for Business and Education on Windows 11.

What will happen to Microsoft Office? ›

Is Office going away entirely? No, as part of Microsoft 365 you will continue to get access to apps like Word, Excel, PowerPoint and Outlook. We will also continue to offer one-time purchases of those apps to consumers and businesses via Office 2021 and Office LTSC plans.

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